Help Your Patients Help Themselves via Patient Self Service Solution
Keep track of patients, reduce the length of queues and enable your staff to manage their time better by utilizing our patient self-service solution.

Overview

intouch: Patient flow and management solution

intouch with Health delivers innovative patient flow and clinic management solutions for healthcare organizations. These solutions enable customers to make significant cost savings by increasing organizational efficiency and delivering an improved patient experience.

into… Check-in

into… Check-in

into… Check-in is an easy to use patient check-in module designed to enable patients to register their arrival for a pre-booked appointment without attending reception.

into check-in

Using interactive touch screen kiosks, patients can check-in by scanning a barcoded appointment letter containing their appointment details, or by entering their name and postcode to identify their appointment. When a successful check-in is complete, a message is displayed advising the patient of where to proceed to wait for their appointment.

By eliminating check-in queues and allowing patients to self check-in , reception staff can be released to address more value added tasks or be redeployed to other areas. Patients are also more relaxed and comfortable in preparation for their appointment.

Intouch understands the benefits and efficiency gains that hospital self check-in delivers, and over 30 NHS trusts are currently using the into… Check-in module to allow hundreds of patients to check-in for their appointments every day, with an average daily kiosk usage rate of 85%.

We believe that the key to success with hospital self-service lies in making the check-in process as easy and user friendly as possible for the patient. That is why we will configure your self check-in kiosks individually depending on your particular requirements, resulting in the highest possible usage rate.

Intouch will work with you to conduct a full evaluation of your self-service requirements, and also offer full site survey and business case documentation support and customer-led reference site visits to engage key stakeholders.

Some of the key improvements that hospital self check-in delivers include

Improved patient experience

Self check-in kiosks make the appointment check-in process fun and hassle free, removing the need to queue at reception and therefore reducing patient waiting times. Kiosks can also be used in various languages for non-English speaking patients and high-visibility for visually impaired users.

More efficient use of staff time

Self check-in kiosks allow receptionists to spend more time with patients who may need extra help and process work that contributes directly to achieving hospital targets.

Reduction in queues

Using self service and self check-in kiosks naturally leads to a reduction in queues to check-in that can be particularly problematic in small or extremely busy departments. Self check-in kiosks enable you to channel patients to designated areas to check-in , rather than utilizing one central queuing system.

into… Patient Calling

into… Patient Calling

into… Patient Calling electronic room patient calling to improve patient flow and increase clinic efficiency.

into… Patient Calling uses LCD screens to call forward a patient electronically to their clinic room or sub wait area. The screens are activated in clinic by clinicians or nurses and display the patient’s name (or alias ID) to advise them when the clinician is ready.

Using into… Patient Calling significantly reduces the requirement for nurses or volunteers to audibly call and escort patients to their clinic room, resultantly increasing patient privacy and allowing for more efficient use of staff time. into… Patient Calling also assists with the management of patient flow as it allows the calling of patients to specific areas on a ‘just in time’ basis.

Screens are also used to display information relating to clinic status such as ‘late’ or ‘moved’. There is also the option to display other media or advertising that can be scheduled in a media management system.

into… Patient Calling screens can also be used in communal areas such as restaurants and cafes to make more use of these spaces as well as generate extra footfall to coffee shops and other retailers. This ensures an improved patient experience by reducing the anxiety of waiting for an appointment combined with the opportunity to generate increased income through hospital services such as cafes and restaurants.

Some of the key improvements that into… Patient Calling delivers include

Efficient use of staff time

Nursing staff no longer needs to leave clinic to verbally call patients

Keeping patients informed

Screens can display messages for delayed clinics, as well as other useful information

Quieter, more private patient experience

Reduced volume levels due to no audible calling and increased patient privacy

Downloads

Into… Check-in

Into… Patient Calling



We believe in your growth with Reduce the Length of Your Queues